Visa Operations Manager- British High Commission- Kenya

Office Notice No: 36/11 - Vacancy – LE II VISA OPERATIONS MANAGER


A vacancy has arisen at the British High Commission for a highly motivated and experienced manager to work within a high performing team in the Visa Section. The job is graded at LEII for which the current salary scale starts at Ksh.148,000/- per month before deduction of tax.  Where the jobholder is not liable to Kenyan tax the scale will be abated under HM Treasury rules and starts at Ksh. 109,728/- per month to take account of the tax they would have paid.

Duties and responsibilities:

1.      Our Visa Section team is committed to providing a first class service, and is expected to be flexible, balancing the need for a high level of customer service with the requirement to maintain the integrity of the immigration control. We are at the forefront of innovation, always prepared to react positively to change and try new ways of working.  The team in Nairobi is now the main processing hub for applications from East and Central Africa and responsible for processing applications from Kenya, Tanzania, Uganda, Rwanda, Democratic Republic of Congo and Seychelles.

The main duties include:-

  • Managing Processes: S/he will be responsible for ensuring that all applications received (up to around 350 per day) are correctly processed in accordance with our prescribed guidance. S/he will monitor, evaluate and manage the effectiveness of our operation to ensure that we meet our commitment to customers. S/he will also liaise closely with our Commercial Partner VFS Global Ltd to ensure that applications coming from our extensive regional network are managed effectively. S/he will complete and circulate a daily operational updates to keep senior managers informed of any backlogs or delays.  S/he will use their initiative to follow-up and ensure problems are resolved.

  • Managing People: staff management of 4 x LE 3 Officers and 6 x LE 4 Officers.  S/he will use previous success with managing individuals and teams, to ensure staff are supported and motivated to achieve good results.  S/he will also use our performance management system to recognise and reward staff, as well as to improve performance where appropriate.  

Required Skills:-

·        Excellent spoken and written English communication skills.
·        Excellent management and preferably service delivery skills, a minimum of 3 years experience of the former is essential.
·        Computer literacy with accurate typing skills of at least 25 words per minute  (notably MS Word, Excel and straightforward databases)
·        The ability to remain customer focused, polite and courteous under pressure.
·        The ability to work quickly and reliably with little supervision to meet challenging targets.
·        Excellent team skills - this is an all for one, and one for all environments.
·        Flexibility and a positive attitude to working in a forward thinking, modern and motivated department, which is committed to improving standards and procedures
·        A professional attitude to effectively represent the Visa Section, the British High Commission, and the UK Government as a whole.

The successful candidate will be expected to ensure our staff are well managed and our operational processes work smoothly to ensure customer service targets are met consistently


  • The British High Commission is an equal opportunities employer. Recruitment and staff management is conducted without regard to gender, race, ethnicity, religion, disability or HIV status provided candidates are able to meet the requirements of the position advertised.
  • The British High Commission does not appoint any agents to process job applications or arrange interviews and expects no fees to be paid to anyone.
  • Applicants must have the right to live and work in Kenya
  • The job requires candidates to have security clearance before the start date.

Applications – (CV plus covering letter) - clearly marked – “LE II Operations Manager" Vacancy should be forwarded to the following address:

Human Resources Manager

British High Commission

Upper Hill Road

PO Box 30465 – 00100


Or by e-mail to:    

Applications should be received on or before 9th December 2011. Only short-listed applicants will be contacted for interview.

24 November 2011


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About Me

10 years experience enhancing donor-funded partner organizations’ capacities in strategic planning, financial, administrative, organizational and programming management. Skilled in donor partner organizational assessments and partner capacity building. A 10 years experience in managing development donor-funded projects in the thematic areas of poverty-reduction, governance and democracy, conflict transformation and integration of Gender, Justice and Peace issues into mainstream programs (HIV/AIDS, Agriculture, Water and Sanitation, Emergency)

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